Shipping policy

🌍 International Shipping Policy

This policy applies to all orders placed by customers located in North America, Europe, and Oceania. By placing an order in our store, you agree to the following terms:

📦 Order Processing

  • All orders are processed within 1 to 5 business days after payment confirmation.

  • Orders are not processed on weekends or public holidays.

  • Customized or made-to-order items may require additional processing time, which will be clearly stated at checkout.

✈️ Delivery & Estimated Shipping Times

Average delivery times:

  • North America: 7 to 15 business days

  • Europe: 8 to 20 business days

  • Oceania: 10 to 25 business days

⚠️ These timeframes are estimates only. Delays may occur due to customs inspections, local postal services, or unforeseen external factors. We are not liable for delays once the order has been shipped.

🛃 Duties, Taxes & Import Fees

  • Buyers are fully responsible for any customs duties, VAT, import taxes, or other local fees imposed by their country of residence.

  • In compliance with international trade laws, we do not under-declare invoice values or mark orders as “gifts.”

❗ Failure to pay import fees may result in the package being returned or destroyed by customs, without eligibility for a refund.

📭 Incorrect or Incomplete Addresses

  • Customers are responsible for ensuring that all shipping details are entered correctly at checkout.

  • If a package is returned due to an incorrect or incomplete address, reshipping costs will be the buyer’s responsibility.

🔍 Tracking

  • All orders include a tracking number, which will be sent via email once the package is dispatched.

  • Some countries may offer limited tracking updates once the package enters their local postal system.

📦 Lost or Delayed Orders

  • An order is considered lost only after 60 calendar days from the shipping date.

  • After this period, customers may request a free reshipment or receive store credit.

  • Orders marked as “delivered” by the carrier are not eligible for refunds.

🛑 Limitation of Liability

We are not responsible for:

  • Delays caused by postal services, customs, strikes, pandemics, or natural disasters.

  • Packages held, delayed, or rejected by local customs due to import restrictions.

  • Orders refused or unclaimed by the recipient.

If you have any questions about delivery to your location, please contact our support team before placing your order.